Service Relationship Management
A mission-critical cloud-native platform that connects fleets, manufacturers, and service providers to streamline commercial vehicle maintenance and service events.
The story
behind it
Decisiv needed to scale their industry-leading service management platform. We provided the engineering expertise to transition their monolith to a modern distributed cloud architecture.
What stood in the way
Legacy architecture limitations were hindering the ability to integrate with new OEM partners and process the rapidly growing volume of service events.
How we made it happen
Engineering a multi-tenant, event-driven architecture using Java/Spring and AWS, enabling seamless integration with SAP, Oracle, and proprietary fleet systems.
Impact that speaks
Reduced Dwell Time
Commercial vehicles return to service faster through streamlined digital workflow automation.
Transacted Value
Securely processing billions in annual service commerce across the global ecosystem.
Service Points
Connected the largest network of commercial vehicle service locations in North America.
A closer look
What we
delivered
Every feature was built with purpose, performance, and user experience at its core.
Tools & technologies
From concept to launch
Discovery Phase
Mapping the complex commercial vehicle ecosystem to identify integration bottle-necks.
Cloud Migration
Re-architecting core services into a distributed, auto-scaling AWS environment.
API Integration
Establishing secure data bridges with major OEMs and third-party parts providers.
Scale & Optimize
Implementing advanced analytics and predictive maintenance modules for enterprise fleets.
Common questions
Let's build something remarkable together
We'd love to discuss how we can help bring your vision to life. Our team has extensive experience across AI, web, mobile, and cloud technologies.
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