MyDISH Digital Transformation
A large-scale digital overhaul of Dish Network's customer engagement platform, focusing on self-service automation, predictive troubleshooting, and bill management.
The story
behind it
Dish Network aimed to reduce operational costs and improve customer satisfaction by moving millions of billing and support interactions from call centers to a modern digital platform.
What stood in the way
Existing customers found the legacy portal difficult to navigate, leading to high call volumes for simple tasks like bill payment or basic equipment troubleshooting.
How we made it happen
We implemented an Angular-driven web application and a native mobile suite, integrated with AI-powered chatbots and predictive diagnostics for home equipment.
Impact that speaks
Call Deflection
Achieved a monumental shift in user behavior, with nearly half of support requests resolved entirely through digital channels.
Retention Rate
Customers who engaged with the digital hub showed significantly higher long-term retention compared to those using traditional channels.
Accessibility
Deployed localized versions across multiple languages to support a diverse national subscriber base.
A closer look
What we
delivered
Every feature was built with purpose, performance, and user experience at its core.
Tools & technologies
From concept to launch
Customer Journey Mapping
Identifying pain points in the existing support and billing workflows.
Framework Selection
Evaluating technologies to handle massive concurrent user loads and complex integrations.
Feature Development
Building the automated billing, technician tracking, and AI chat modules.
Optimization
A/B testing user flows and refining the AI logic based on real interaction logs.
Common questions
Let's build something remarkable together
We'd love to discuss how we can help bring your vision to life. Our team has extensive experience across AI, web, mobile, and cloud technologies.
Start a conversation