Globacom: The Digital Telecom Gateway
Design and development of a massive-scale digital ecosystem integrating self-service, content, and financial services in one app.
The story
behind it
Globacom (Glo) wanted to transition from a telco to a 'techco'. We designed the 'Glo Café' and partner portals to centralize data management, lifestyle content, and AI-driven customer support.
What stood in the way
Engineering a platform capable of handling massive peak-time concurrency while simplifying a complex catalog of over 200 data and voice products.
How we made it happen
A high-performance Angular frontend backed by a Java Spring microservices architecture, featuring an AI chatbot that handles 70% of common queries.
Impact that speaks
Value Added Services
Tripled the adoption rate of non-voice products through targeted digital UI.
Issue Resolution
Average time to resolve common data issues via the AI-powered assistant.
Telco Portal
Recognized as the most comprehensive telco self-service app in the market.
A closer look
What we
delivered
Every feature was built with purpose, performance, and user experience at its core.
Tools & technologies
From concept to launch
Consumer Research
Deep dive into user pain points and telco service bottlenecks.
Service Design
Mapping complex telco logic into simplified UI flows for every age demographic.
Scale Engineering
Building the high-concurrency backend to support millions of pings per minute.
Regional Rollout
Phased deployment across Nigerian and neighboring West African markets.
Common questions
Let's build something remarkable together
We'd love to discuss how we can help bring your vision to life. Our team has extensive experience across AI, web, mobile, and cloud technologies.
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